Return Policy
Ensuring Your Pure Satisfaction
We meticulously handcraft each small batch, dedicated to delivering the profound benefits of nature’s finest ingredients. Your comfort, radiant skin, and serene shopping experience are our highest priorities. Should your purchase not entirely meet your expectations, we offer a thoughtful, straightforward return process designed for your complete peace of mind.
Initiating Your Return
To initiate a return, please verify that your item remains unused, unopened, and in its original, pristine condition. All requests must be submitted within 30 days of your purchase date. For efficient processing, kindly email our customer care team at info@livefreetallow.com, providing your order number and a brief reason for the return. We will promptly follow up with clear shipping instructions.
Our Thoughtful Return Guidelines
- Product Condition: For a full refund or exchange, items must be returned in their original, unopened packaging. Due to the natural formulation of our products, we cannot accept returns on jars that have been used or opened, as this compromises their integrity.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns, allowing us to accurately track your transaction and expedite your refund.
- Return Shipping: While we offer complimentary shipping on initial orders, return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. We recommend a trackable shipping service.
Processing Your Refund or Exchange
Upon receiving and inspecting your returned item, our team will notify you via email regarding the approval of your refund or exchange. Approved refunds are processed promptly, with a credit applied to your original payment method within a few business days (subject to your financial institution’s processing times). If you requested an exchange, your new item will be dispatched as soon as the original return is confirmed.
Addressing Damaged or Incorrect Orders
We inspect every product before it departs our New Hampshire workspace; however, transit issues can occasionally occur. If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the damage or discrepancy. We will arrange a replacement or suitable resolution at no additional cost to you.
Connect with Our Care Team
Email: info@livefreetallow.com
Experience pure, ingredient-led skincare crafted for mindful self-care and modern elegance
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